Smart Concierge Makes Meetings Smooth and Efficient
A Singapore-based mechanical engineering company specializes in delivering high-quality projects on time
and within budget. It is a fully integrated engineering, design, procurement, construction, and management
(EPCM) firm providing project works, process maintenance, and other related services to the power,
petrochemical, daily food, semiconductor, water, and pharmaceutical industries.
Hoping to transform the business environment digitally, they launched an e-commerce portal recently. They
aim to leverage the advent in e-commerce technologies to improve their internal and external processes
step by step. They adopted ReportNOW as a Smart Concierge in 2023 to improve the complicated room
reservation process.
Because of the wide variety of business industries they are involved, there are many ongoing projects all
the time. They have to hold many meetings to discuss with clients about the details of those projects and
hold internal meetings at the same time, making the utilisation The occupation of meeting rooms is a big
issue. In the past, the room booking system they used is only for record keeping. Using meeting rooms
without booking is also common in the company. It sometimes leads to a chaotic situation in which some
staff do not have a proper place for meeting.
DTo improve this situation, they used ReportNOW platform to book the meeting rooms before the meeting.
This ability is also extended to all their external members and guests who wish to utilise their facility. They
can also control the electrical appliances such as light, fan, air-conditioner, etc. in advance. ReportNOW -
Smart Concierge system brings great benefits to the company. Integrated with access control, staff can only
enter the room if they have made a prior booking, thereby preventing conflicts among employees. This
avoids the contention between staff. When integrated with rTag, the lights, aircon, fan and projector inside
meeting rooms will turn on automatically upon entry and can be adjusted according to individual
preferences. The equipments will also be turned off when the meeting ends. Utilising ReportNOW as a
Smart Concierge system helps enhances the company’ s internal coordination and convenience within the
company.
