Young Kwong Plastic Factory

Young Kwong Plastic Factory provides higher quality services after the implementation of e-M-POWER in order to improve their customer satisfaction.

Young Kwong Plastic Factory was established in 1989, an Hong Kong investor of Long Gang business in China. At the beginning, Young Kwong had only 200-300 employees and several machines on site. 18 years later, it consists of over a thousand of employees in a well-organized office. Young Kwong Plastic Factory exclusively produced processed plastic toys. It is one of the franchises of the international well-known toy manufacturer - Mattel, with 80% products exporting to Euro-America. Young Kwong has full support from Mattel and it gave Young Kwong the first ever high score this year. This successful achievement has become the model of the others in the manufacturing industry.

What are the problems encountered by Young Kwong before implementing e-M-POWER?

Young Kwong definitely understands that, in order to develop and strengthen its business, a good management mechanism is the key, thus improving the internal management is essential. There is strong bonding between different departments in an organization. If there is something wrong in-between, others will also be affected. For example, if incorrect inventory records were found in purchasing and warehouse, production and sales departments will be ceased functioning or cannot take any orders can be the worst case, resulting in big lost of the company. Sometimes, human mistakes like forgetting to make order, and delay on goods delivery will affect badly on the capital flow of the company. Do you believe that human is able to remember all matters and do it right without making any mistakes?

What make ISL standout from many one-stop ERP Solution providers in the market?

Mr. Zeng, Assistant General Manager of Young Kwong Plastic Factory, stated that purchasing a suitable ERP solution is critical and the process should be handled seriously but not only going for the cheaper one as implementing a system is not as simple as purchasing a calculator. It does not only need to understand the functions of the system, but also the vendor background and its reliability. From the date we signed the agreement with ISL, the relationship between us is no longer just like a supplier and a customer; we have become strategic business partner. At that time under the tight schedule, both parties put huge effort and resources, managed to get the system implementation and training process done within 30 days, this in turn proving the enthusiasm in getting the job done of both parties. On the other hand, Mr. Zeng believes that ERP system needs to be upgraded continuously along with the technology pace. With over 20 years I.T. experience, ISL must possess its strength and talent undoubtedly. An example of it is ISL has long been established its office in mainland China with headquarter in Hong Kong. Hence, ISL is able to take care of their clients in Hong Kong and China effectively and efficiently, thus giving us sufficient confidence in it.

What are the advantages to Young Kwong after implementing e-M-POWER?

Being the franchisee of our privileged customer - Mattel, a well-known toy manufacturer, we are not only concern the quantity and quality of our products, but also building a trustworthy image to our customer is necessary. Now, all data of different department in Young Kwong has been integrated successfully, getting rid of a lot of mistakes and also allowing us to trace customers' orders with ease. The data checking process which was used to take a few days in the past, and now it just needs to take a few minutes to get the result. Manufacturing industry usually requires extra workload to catch up the deadline. Therefore, time isn't only money, but also a performance of trustworthiness.

ERP system has not yet been widely used in mainland China and Hong Kong, but Young Kwong had already stood on the front line. So, what are the impacts on company development in the near future?

In the near future, we will put more resources to the core part of ERP system. We believe that if we can enhance the management ability, all aspects can then be under control; and this is what we differentiate with others. In these couple of years, the professional consultancy provided by ISL has been assisting us in improving our business operation, leading to a win-win situation today.